Refund Policy

At Geeva, we are committed to providing you with high-quality products and exceptional service. We understand that sometimes returns may be necessary, and we aim to make this process as seamless as possible. Please read our refund policy carefully before initiating a return.

RETURNS ELIGIBILITY

You may return an item purchased from Geeva under the following conditions:

  • The item received does not match the product description on our website.
  • You received the wrong item.
  • We accept returns of earrings, provided they are unworn and in new condition.
  • Necklace tags must not be removed, as proof that they have not been worn.

RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact Us: Email sales@geeva.shop within 14 days of receiving your item(s) and provide:
    • Your order number.
    • The reason for the return.
    • If the item was a gift, please provide the giftee’s name.
  2. Assessment: Our customer support team will review your request and provide return instructions.
  3. Return Approval: If approved, you will receive further details on sending the item(s) back.

RETURN SHIPPING

  • If you are returning an item due to it being faulty, damaged, or not as described, Geeva will cover the return shipping costs and provide a shipping label.
  • If you are returning an item for any other reason, including a change of mind, you are responsible for return shipping costs and any applicable duties or taxes. We recommend using a trackable shipping method to ensure your item reaches us.

REFUND OR REPLACEMENT

Once we receive and inspect the returned item(s), we will process your request as follows:

  • For faulty or damaged items, you may choose between a replacement or a full refund.
  • For items returned for other reasons, you will receive a refund for the item's purchase price, excluding shipping costs.

TIMEFRAME FOR RETURNS

  • Returns must be initiated within 14 days of receiving your order.
  • Once your return is approved and received, please allow 5 business days for us to process your refund or replacement.

CONTACT US

If you have any questions regarding our refund policy, please contact our customer support team at sales@geeva.shop.

Thank you for choosing Geeva! We appreciate your support and strive to make your shopping experience enjoyable.